Our policies

The International Water Management Institute (IWMI) operates according to a set of guidance documents that establish the overall policy and operational environment for the center.

Policies, Procedures & Guidelines


IWMI is committed to the highest possible standards of ethical, moral and legal business conduct. In support of this commitment, IWMI has partnered with Syntro/Lighthouse Services, Inc. to provide an anonymous ethics, safeguarding and compliance hotline for the purpose of reporting fraud, unlawful, unethical and other types of improper behavior anonymously, without fear of retribution.

The hotline can be reached by contacting any of the following:
  • Website: lighthouse-services.com/iwmi
  • Anonymous Reporting App: Keyword: iwmi
    • Detailed instructions here
  • Toll-Free Telephone:
    Direct Dial

    • English speaking USA and Canada: 844-560-0009
    • Spanish speaking USA and Canada: 800-216-1288
    • French speaking Canada: 855-725-0002
    • Spanish speaking Mexico: 01-800-681-5340

AT&T USADirect

  • All other countries: 800-603-2869 (must dial country access code first click here for access codes and dialing instructions)
A description and the purpose of this hotline is available in IWMI’s policy on Employee Whistleblowing.

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